We here at Ortho Arch handle returns on a case-by-case basis. The ultimate objective, making our customers happy. We stand behind our goods and services, wanting our customers to be happy and satisfied. We always do our best to take care of our customers with excellent services and products.
Ortho Arch Return Policy:
Please contact our Customer Service Representative to obtain the Return Merchandise Authorization number (RMA). All products must be returned within 30 days of an Invoice date (Note: custom orders, i.e. pre-welded bands, are not eligible for return). Returns must include a copy of the invoice, and product is to be in its original packaging and/or in a re-saleable condition to meet the quality standards, appearance and physical count. If these conditions are met, a full refund will be issued.
Returns made after 31 days are subject to be evaluated by a Customer Service Representative, and a 15% restocking fee may be applied.
In order to do a return and or exchange with us, we ask that you contact us at (847) 885-7805. While on the phone one of our staff members will work with you in order to get you properly set up with information, labels and the steps to take from that point on.
Prices subject to change without notice!